Terms & Conditions

Agreement of Service — Family Furniture Ltd

These Terms and Conditions govern your use of the Family Furniture Ltd website and your purchases. By accessing our website or placing an order, you agree to be bound by these terms.

1. Company Information

Registered Company Name: FAMILY FURNITURE LTD
Company Registration No: 12286491
Address: 322 Ladypool Road, Sparkbrook, Birmingham, England, B12 8JY, United Kingdom
Email: [Insert Your Email Here]
Phone: +44 7424 663666

2. Pricing & Payments

• Currency & Taxes: All prices are displayed in GBP (£) and include UK VAT where applicable.
• Transparent Pricing: The price at checkout is the final price. We do not charge restocking fees or hidden handling charges.
• Payment Methods: Transactions are processed securely via trusted gateways. We accept Visa, MasterCard, American Express, Visa Electron, Discover, JCB, and Diners Club.

3. Shipping & Delivery

• Territory: We ship exclusively within the United Kingdom Mainland.
• Free Shipping Threshold: Enjoy 100% free delivery on all orders over £350.00. Standard tiered delivery costs apply to lower values.
• Order Cut-Off Time: 6:00 PM (18:00) GMT.
• Handling Time: 1 – 2 Business Days.
• Transit Time: 3 – 5 Business Days.
• Total Delivery: Estimated 4 – 7 Business Days.
• Local Pickup: Free collection is available from our Birmingham showroom during business hours.

4. Right to Cancel & Returns

We comply fully with the UK Consumer Contracts Regulations.

• Standard Items: You have the right to cancel and return standard stock warehouse items within 14 days of receipt. Items must be brand new, completely un-assembled, and in original retail packaging.
• Exemptions: Due to their specialized nature, the following items cannot be returned unless they arrive structurally damaged:
  • Bespoke & Custom Furniture: Any furniture, bed frame, or headboard customized or built specifically to your requested colors, fabric selections, or dimensions.
  • Hygiene & Sealed Items: Mattresses, pillows, and fabric mattress protectors once their protective sealed plastic packaging wrap has been opened or unsealed.
• Damaged Goods: If an item arrives damaged from transit, you must contact us at [Insert Your Email Here] within 24 hours with photographic evidence to qualify for a replacement or full refund.

5. No Restocking Fees

In the event of an eligible return, Family Furniture Ltd charges £0.00 Restocking Fees. Customers are responsible for the return shipping and collection courier costs for "change of mind" returns on eligible items. If an exchange is made for the exact same item model in an alternative size layout, return logistics are provided free of charge.

6. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.