Shipping Policy

At Family Furniture, we are committed to providing a reliable and transparent delivery service. Every order is carefully prepared and dispatched from our showroom in Birmingham, England. We work with trusted delivery partners to ensure your furniture arrives safely and in good condition.

1. Shipping Area & Delivery Charges

Service Area: We currently deliver within the UK Mainland only.

Free Standard Delivery: Available on all orders over £500.00.

Standard Delivery: A flat delivery fee of £29.99 applies to orders under £500.00.

No Hidden Fees: We do not charge any hidden handling or processing fees. Any applicable taxes will be calculated during checkout.

2. Order Processing & Cut-Off Time

Daily Order Cut-Off Time: 5:00 PM (GMT).

Order Processing Time: 1–2 Business Days.

Orders placed before the daily cut-off time are typically processed within 1–2 business days. Orders placed after 5:00 PM will begin processing on the next business day.

3. Transit Time & Delivery Estimates

Transit Time: 4–5 Business Days.

Total Estimated Delivery Time: 5–7 Business Days.

We work with trusted local and national delivery partners to ensure your order arrives safely and on time. Depending on your delivery location and the size of your order, deliveries may be completed by our local delivery team or recognised UK delivery partners such as DPD, DX, or ArrowXL.

Once your order has been dispatched, you will receive tracking information by email whenever tracking is available.

4. Local Showroom Collection

Customers may choose Free Local Collection from our Birmingham showroom.

Collection Address:
322 Ladypool Rd
Sparkbrook
Birmingham B12 8JY
United Kingdom

Collection Ready Time: Most orders are ready within 2 hours during showroom opening hours.

5. How to Collect Your Order

Add your selected products to your shopping cart.
Select Local Pickup during checkout.
Complete your order.
Wait for your collection ready email.
Visit our showroom and collect your order.

6. Delivery Information

Please make sure your delivery address and contact details are correct before placing your order. Additional delivery charges may apply if an order needs to be re-delivered due to an incorrect or incomplete address.

Some larger furniture items may require additional delivery arrangements depending on the size of the product and your delivery location.

Delivery times are estimates only and may vary due to weather conditions, public holidays, carrier delays, or other circumstances beyond our control.

7. Delivery Issues & Damaged Items

Please inspect your order as soon as it arrives.

If your order arrives damaged or if any items are missing, please contact us within 48 hours of delivery. Please include photographs of the damaged item, the packaging, and your order number so we can investigate and assist you as quickly as possible.