Shipping Policy

Transparent Logistics — Family Furniture Ltd

At Family Furniture Ltd, we are committed to providing a transparent and reliable shopping experience. Every premium home furniture piece, luxury mattress, and elegant lighting fixture is carefully inspected and dispatched directly from our hub in Birmingham, United Kingdom.

1. Shipping Territory & Costs

• Service Area: We currently ship exclusively within the United Kingdom Mainland. We do not offer international shipping.
• Free Standard Shipping: Available on all orders over £350.00.
• Tiered Shipping Rates: To accommodate heavy items safely, our delivery fees are structured by order tiers below our free shipping threshold:
  • Orders under £100.00: Standard delivery fee of £4.99.
  • Orders £100.00 – £299.99: Heavy furniture distribution fee of £19.99.
  • Orders £300.00 – £349.99: Specialized oversized transit fee of £29.99.
• No Hidden Fees: We do not charge handling or surprise processing fees; final taxes are calculated clearly at checkout.

2. Handling & Order Cut-Off Times

• Order Cut-Off Time: 6:00 PM (18:00) GMT.
• Handling Time: 1 – 2 Business Days.
• Processing: Orders placed before 6:00 PM GMT on a business day are typically prepared for specialized carrier pickup by the next business day.
• Important Notice: As our showroom and distribution hub are CLOSED on MONDAYS, any orders placed after 6:00 PM on Friday, or during the weekend, will begin warehouse processing on Tuesday morning.

3. Transit Time & Delivery Estimates

• Transit Time: 3 – 5 Business Days.
• Total Estimated Delivery: 4 – 7 Business Days.
• Carriers: We use trusted cargo delivery networks and specialized large-item freight couriers. Comprehensive tracking details are delivered to your email as soon as the load is dispatched.

4. Free Local Store Pickup (Birmingham)

If you are in the West Midlands area, you can skip the delivery queues by collecting your home furniture or lighting order in person:

• Pickup Location: 322 Ladypool Road, Sparkbrook, Birmingham, England, B12 8JY.
• Ready Time: Standard stock orders are typically verified and ready for secure collection within 24–48 hours during our regular showroom operating hours.

5. How to Order for Store Pickup

• Select Your Items: Add your premium furniture, beds, or lighting choices to your digital cart.
• Choose "Pick Up" at Checkout: Toggle the "Pick Up" selection to automatically eliminate all shipping fees.
• Wait for Confirmation: You will receive a secure "Ready for Pickup" notification email from our warehouse team.
• Collect Your Order: Visit our main counter at 322 Ladypool Road with your active Order Number and a matching valid photo ID.

6. Tracking & Delivery Accuracy

Please meticulously verify your full delivery address layout at checkout. Because furniture items are bulk assets, reshipment and auxiliary freight courier surcharges will apply if a transit batch is returned to our depot due to an incorrect or incomplete address entry.

7. Delivery Issues & Damages

If your furniture order arrives structurally damaged during transit, please email [Insert Your Email Here] within 24 hours of delivery. Please include your invoice details along with clear photographs of the damaged product and outer packaging elements for an immediate resolution swap.

8. Contact & Business Information

Registered Company Name: FAMILY FURNITURE LTD
Company Number: 12286491
Address: 322 Ladypool Road, Sparkbrook, Birmingham, England, B12 8JY, United Kingdom
Email: [Insert Your Email Here]
Phone: +44 7424 663666