Privacy Policy

At Family Furniture, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure when you visit our website or place an order with us.

1. Who We Are

Registered Company: FAMILY FURNITURE LTD

Company Number: 12286491

Address:
322 Ladypool Rd
Sparkbrook
Birmingham B12 8JY
United Kingdom

Email: support@familyfurnitureltd.com

Phone: +44 7424 663666

2. Information We Collect

We collect the information needed to process your order and provide our services. This may include:

Your name, email address, phone number, and billing or delivery address.
Order and purchase information.
Payment information processed securely by our payment providers.
Technical information such as your IP address, browser type, device information, and cookies.

3. How We Use Your Information

We use your information to:

Process and deliver your orders.
Provide customer support and respond to your enquiries.
Send order confirmations and delivery updates.
Prevent fraud and improve the security of our website.
Meet our legal and accounting obligations.

4. Sharing Your Information

We only share your information when it is necessary to operate our business and complete your order.

Your information may be shared with:

Secure payment providers to process your payment.
Delivery partners to deliver your order.
Service providers such as Google Analytics to help us improve our website and customer experience.

We do not sell or rent your personal information to third parties.

5. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and help us understand how visitors use our website.

You can manage or disable cookies through your browser settings at any time.

6. Data Retention

We keep your personal information only for as long as necessary to provide our services and meet legal, tax, and accounting requirements.

7. Your Privacy Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal information where applicable.
Object to or restrict certain types of data processing.
Request a copy of your personal data.

If you would like to exercise any of these rights, please contact us using the details below.

8. Data Security

We take reasonable steps to protect your personal information. Our website uses SSL (Secure Socket Layer) encryption, and all online payments are processed securely through trusted payment providers.

Family Furniture does not store your full credit or debit card details.