Privacy Policy

Data Protection — Family Furniture Ltd

At Family Furniture Ltd, we respect your privacy and are committed to protecting your personal information. This policy is designed to be transparent about how we handle your data in compliance with the UK GDPR.

1. Who We Are

Registered Company Name: FAMILY FURNITURE LTD
Company Number: 12286491
Address: 322 Ladypool Road, Sparkbrook, Birmingham, England, B12 8JY, United Kingdom
Email: [Insert Your Email Here]
Phone: +44 7424 663666

2. Information We Collect

We collect only the data necessary to fulfill your orders and provide a seamless experience:

• Order Details: Name, email address, phone number, and shipping/billing addresses.
• Payment Information: We do not store your credit or debit card details. All transactions are securely processed via trusted payment gateways using industry-standard encryption.
• Technical Data: IP address and browser type, used for fraud prevention and site optimization.

3. How We Use Your Information

Your data is used strictly for legitimate business purposes:

• Order Fulfillment: Preparing and delivering your premium furniture, beds, and home lighting products.
• Customer Support: Responding to inquiries and sending order tracking updates.
• Security: Monitoring for fraudulent transactions to protect our customers and our business.
• Legal Obligations: Meeting UK tax (HMRC) and legal record-keeping requirements.

4. Sharing Data with Third Parties

We share necessary data only with trusted partners required to operate our store:

• Payment Gateways: Secure gateways to process your payments safely.
• Delivery Partners: Trusted freight, parcel, and heavy furniture carrier networks to ensure your orders reach you.
• Marketing & Analytics: We share limited, anonymized data with Google (including Google Shopping and Google Analytics) to optimize our ad campaigns, track website performance, and show you relevant products. This data is handled securely in accordance with Google's Privacy Policy.

5. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically 6 years for UK tax records).

6. Cookies & Tracking

We use cookies to improve your browsing experience, remember your shopping cart, and analyze site performance. You can manage your cookie preferences through our onsite banner or your browser settings.

7. Your Rights (UK GDPR)

Under the UK General Data Protection Regulation, you have the right to access, correct, or request the deletion of your personal data. To exercise these rights, please contact us at [Insert Your Email Here].

8. Data Security

Our website uses Secure Socket Layer (SSL) encryption for all data transmission. We maintain rigorous security standards to ensure your personal details are protected from unauthorized access and remain safe.